Senior Manager of Customer Success - Enterprise
Core
Manages a team of Customer Success individuals to drive product adoption, utilization, and revenue growth through upselling, cross-selling, and client retention.
Role type
Senior Manager of Customer Success (Enterprise)
Builds
Post-sales relationships and revenue growth strategies for enterprise clients
Domain
Enterprise Software / Financial Reporting & Compliance
Required skills
Strategic leadership, team management, revenue growth, client retention, process improvement, stakeholder collaboration, ambiguous problem solving, policy development, hiring and performance management
Preferred skills
3+ years direct people management experience, supervisory experience of entry-level managers
Technologies
Customer Relationship Management (CRM) systems, enterprise software platforms
Responsibilities
Manage Customer Success team to drive adoption and utilization; Identify and close revenue opportunities including upselling and cross-selling; Lead strategic development of the Customer Success function; Establish policies and practices to drive function success; Oversee hiring, performance reviews, and talent development; Collaborate with senior functional managers and operational leaders.
Seniority
Senior, hands-on IC