Senior Manager of Customer Success - Enterprise
Core
Manage a team of Customer Success professionals to drive post-sales adoption, utilization, and revenue growth (upselling/cross-selling) for enterprise clients.
Role type
Senior Manager of Customer Success (Enterprise)
Builds
Post-sales customer relationships and revenue expansion strategies
Domain
Enterprise SaaS / Financial Reporting & Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, strategic planning, revenue growth management, client retention, process improvement, stakeholder management, hiring and performance reviews
Preferred skills
3+ years direct people management experience, supervisory experience of entry-level managers
Technologies
Customer Relationship Management (CRM) systems
Responsibilities
Manage Customer Success team to increase product adoption and utilization; Identify and close additional revenue opportunities including upselling and cross-selling; Lead strategic development of the Customer Success function; Establish policies and practices to drive function success; Oversee hiring, performance reviews, and talent development for direct reports.
Seniority
Senior, hands-on IC
