Team Lead Customer Success (x/f/m)
Core
Lead a team of 6-10 Customer Success and Account Managers to drive retention and expansion for existing healthcare clients using SaaS solutions.
Role type
Senior Team Lead, Customer Success & Account Management
Builds
Retention and revenue growth for existing enterprise healthcare accounts
Domain
Healthcare / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, B2B sales experience, revenue quota management, CRM proficiency, data-driven decision making, stakeholder negotiation, process building, KPI management
Preferred skills
SaaS domain experience, German healthcare system knowledge, team scaling experience, advanced reporting tools
Responsibilities
Coach and develop a team of 6-10 managers, execute upsell/cross-sell strategies, ensure post-implementation customer success, build retention processes, report on KPIs like Net Revenue Retention and Churn
Seniority
Senior, hands-on IC with team leadership
