Customer Success Lead
Core
Lead the team responsible for helping enterprises adopt Perplexity Computer and API products, turning adoption into measurable business value.
Role type
Senior leadership Customer Success Manager (Enterprise & API)
Builds
Customer success strategy, operating model, and team for Enterprise, SMB, Mid-Market, and technical API customers
Domain
Enterprise software / AI / API
Deliverable
production ML models
Required skills
Customer success strategy, team leadership, revenue retention management, Salesforce, usage-based billing, AI product fluency, cross-functional partnership
Preferred skills
Building CS functions during rapid growth, high-touch and scaled coverage models, executive stakeholder management, automation/AI tools
Responsibilities
Own gross and net revenue retention, set customer success strategy and coverage model, hire and coach CSMs, build playbooks for onboarding and escalations, partner with Sales and Product for expansion, coordinate product launch communications, bring customer needs to product planning, engage executive sponsors
Seniority
Senior, hands-on leadership
