Manager of Strategic Customer Success

Full-time2026-06-30 → 2026-10-16

Core

Lead a team of Customer Success Managers serving Ashby's largest and most complex enterprise customers, driving adoption, retention, and scalable partnership strategies.

Role type

Manager of Strategic Customer Success (Team Lead)

Builds

Scalable customer success processes and deep engagement strategies for enterprise accounts

Domain

B2B SaaS (Enterprise Talent Management Software)

Required skills

Team leadership and coaching, enterprise customer lifecycle management, process optimization, cross-functional collaboration, data-driven decision making, problem-solving

Preferred skills

Experience scaling upmarket, structured operational mindset, customer-first thinking

Technologies

SaaS platforms, CRM systems, data analytics tools

Responsibilities

Coach and develop a team of CSMs, drive process optimization across the customer journey, advocate for the CSM team cross-functionally, balance scalable processes with bespoke customer experiences, partner with Product, Support, and Sales to align on customer needs

Seniority

Manager, hands-on team lead

About Ashby

Series B50 Employees

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.