Senior Customer Success Manager
Core
Serve as a trusted advisor to strategic enterprise clients in Japan, guiding their digitalization journeys and maximizing value from the OutSystems low-code/AI platform.
Role type
Senior Customer Success Manager (Strategic Account Management)
Builds
Long-term customer loyalty, deep product adoption, and retention for Tier 1/Tier 2 accounts
Domain
Enterprise Software / Low-Code Development / AI Platform / SaaS
Deliverable
client delivery
Required skills
Strategic account management, cross-functional collaboration, executive engagement, data-driven analytics, global mindset, technical aptitude
Preferred skills
Experience with OutSystems Center of Excellence development, agentic AI systems knowledge
Technologies
OutSystems platform, enterprise IT infrastructure, agentic AI frameworks
Responsibilities
Develop and execute Customer Success Plans tailored to client business goals; Provide deep business, technical, and product knowledge to ensure platform adoption; Partner with Sales and Technical Success Managers to secure renewals and growth; Act as advocate for Japanese enterprise clients by gathering and translating feedback to global Product teams; Establish trusted relationships with C-level executives and IT leadership; Define and champion best practices for account management within the regional team
