Lead Solution Success Manager - Platform & Emerging
Core
Accelerate customer time to value by designing and executing scalable, one-to-many adoption and value realization programs for Platform and Emerging Solutions.
Role type
Lead Solution Success Manager (Platform & Emerging)
Builds
Scalable enablement programs (office hours, webinars, content) and self-service adoption for Workiva's finance, risk, and sustainability platform.
Domain
Financial reporting, risk management, and sustainability technology.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical solution mastery, scalable enablement program design, product roadmap influence, executive communication, cross-functional collaboration, training content development.
Preferred skills
Digital transformation leadership, ambiguity navigation, executive stakeholder influence.
Technologies
Workiva platform (finance, risk, sustainability modules).
Responsibilities
Act as internal advisor to navigate complex customer challenges; translate functional expertise into business outcomes; evolve internal Solution Success operating model; design and deliver expert-led enablement programs; partner with Product/Engineering to identify friction points and advocate for improvements; synthesize customer feedback to influence product priorities; develop internal training content to empower the team.
Seniority
Senior, hands-on IC with strategic influence.
