Client Success Director (Thai Speaking)
Core
Ensure clients successfully adopt and scale Thought Machine's core and payments technology platform to achieve contracted volume milestones and outcomes.
Role type
Senior Client Success Director (Core Banking Transformation)
Builds
Core banking and payments platforms running natively in the cloud
Domain
Fintech / Core Banking / Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
core banking transformation delivery, commercial acumen, P&L ownership, stakeholder management, executive presentation, risk mitigation, platform upgrade management, SaaS/cloud platform experience
Preferred skills
regulated operating environments, professional services background, large-scale systems integration
Technologies
cloud-native core banking platforms, SaaS
Responsibilities
Own end-to-end client success plans from sales support to steady state; establish and run account governance including steering committees and QBRs; act as escalation point for support issues and platform stability; oversee planning and execution of platform upgrades; maintain services profitability and forecast revenue/margins; partner with sales to identify expansion opportunities and support renewals.
Seniority
Senior, hands-on IC with strategic account ownership