Customer Success Manager Grands Comptes - Cabinets comptables H/F (en télétravail depuis Rennes)
Core
Partner success manager for top 150 accounting firms, driving adoption, satisfaction, and retention of Pennylane's financial management software.
Role type
Senior Customer Success Manager (Key Accounts)
Builds
Pennylane's SaaS platform for accounting and financial management
Domain
FinTech / Accounting / SMEs
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success SaaS experience, financial/accounting domain knowledge, stakeholder management, data analysis, project management, risk anticipation
Preferred skills
Experience with multi-office organizations, ability to structure governance, assertiveness
Technologies
Pennylane platform
Responsibilities
Pilot daily relationship with decision-makers and project teams, build and animate governance (COPIL, adoption committees), define and execute adoption plans based on data, coordinate with internal experts (Product, Support, Ops, Sales), anticipate risks and implement remediation plans, advise firms on client onboarding and electronic invoicing integration
Seniority
Senior, hands-on IC
