Account Manager
Core
Manage and grow strategic customer relationships for risk, fraud, identity, and compliance solutions, acting as a trusted advisor to drive retention and solution adoption.
Role type
Senior Account Manager (Consultative)
Builds
Risk assessment, fraud prevention, identity authentication, and compliance solutions for businesses of all sizes
Domain
Financial Services / Risk Management / Compliance
Deliverable
client delivery
Required skills
Strategic account management, consultative selling, customer retention, contract renewal management, cross-functional collaboration, CRM proficiency (Salesforce), stakeholder engagement
Preferred skills
Experience in fraud prevention, identity verification, or compliance domains
Responsibilities
Develop and maintain trusted customer relationships across assigned accounts; Build understanding of customer business objectives in fraud, identity, and risk; Drive retention and long-term value through consultative approach; Partner with customers to identify challenges and coordinate internal resources; Conduct regular customer engagement activities (meetings, reviews, calls); Monitor customer health and solution adoption trends; Proactively manage contract renewals and recurring revenue
Seniority
Senior, hands-on IC
