Customer Success Manager
Core
Senior executive partner driving retention, expansion, and strategic alignment for high-value financial services accounts.
Role type
Senior Strategic Customer Success Manager
Builds
Long-term partnerships and revenue growth for enterprise clients in credit risk and fraud.
Domain
Financial services / Credit risk / Fraud prevention
Deliverable
client delivery
Required skills
C-level executive relationship management, multi-year account strategy, credit risk domain expertise, commercial acumen, cross-functional team orchestration, stakeholder mapping, Salesforce forecasting
Preferred skills
Financial services SaaS experience, management consulting background, fraud prevention expertise, decisioning analytics knowledge
Technologies
Salesforce
Responsibilities
Build and sustain deep relationships with C-level stakeholders, develop and execute multi-year account strategies, drive net revenue retention through upsell/cross-sell, translate platform capabilities into business outcomes, orchestrate cross-functional teams, navigate complex stakeholder environments, lead renewals conversations, translate customer insight into internal influence, forecast and report account health
Seniority
Senior, hands-on IC
