Senior Director, Customer Strategy
Core
Senior strategic leader owning significant client engagements to drive customer-led growth, business transformation, and practice expansion.
Role type
Senior Director, Customer Strategy
Builds
Client partnerships, strategic recommendations, and scalable change initiatives for leading organizations.
Domain
Digital transformation, Customer Experience (CXM), Business Strategy
Deliverable
client delivery
Required skills
Customer and business strategy, CRM, operating model design, strategic pitching, multidisciplinary team leadership, thought leadership
Preferred skills
Experience in leading consultancy or transformation environments, commercial relationship management
Responsibilities
Own strategic direction and delivery of significant client engagements; Build trusted relationships with senior client stakeholders; Lead customer and business strategy work spanning CRM, CX, and transformation; Shape, pitch, and win new work; Direct multidisciplinary teams; Contribute to practice growth through thought leadership
Seniority
Senior Director, hands-on strategic leader
