Social Media- Client Success Manager- Remote Ontario
Core
Deliver best-in-class account management to retain and grow major brand and Fortune 1000 clients by implementing social media products, services, and strategies.
Role type
Senior Client Success Manager (Social Media)
Builds
Long-term client value and retention through strategic social media implementation and account growth.
Domain
Social Media / Digital Marketing / Client Services
Deliverable
client delivery
Required skills
Account management, project management, budgeting, social media strategy, strategic planning, reporting, proposal development, cross-agency collaboration
Preferred skills
Paid social media strategies, community management, experience with Sprinklr/Khoros/Sprout, Microsoft PowerPoint/Teams
Technologies
Salesforce, Sprinklr, Khoros, Sprout, Microsoft PowerPoint, Microsoft Teams
Responsibilities
Act as primary client contact for major brands and Fortune 1000 companies; deliver regular client reviews, status meetings, and presentations; advise clients on social media strategy; support setup and implementation of social media projects; maintain Salesforce Opps and Projects; contribute to new business pitches; work with senior management to shape strategic offerings.
Seniority
Mid-Senior, hands-on IC