Customer Success Manager - Core (Ads, Social, Marketing)
Core
Trusted advisor driving adoption, value realization, and long-term success for Sprinklr's strategic enterprise customers in Marketing, Social, and Advertising product suites.
Role type
Senior Customer Success Manager (Enterprise MarTech)
Builds
Sprinklr Core solutions (Social Publishing, Listening, Paid Ads, Marketing Analytics) for enterprise brands
Domain
MarTech / AdTech / Unified Customer Experience Management (Unified-CXM)
Deliverable
client delivery
Required skills
German language fluency, enterprise MarTech/AdTech consulting experience, campaign setup and media planning, omnichannel marketing strategy, workspace configuration and tagging, executive presentation, data fluency
Preferred skills
Sprinklr or similar platform implementation experience, social ad platform expertise (Meta, Google, TikTok), digital transformation leadership, PMP/Agile certification
Technologies
Sprinklr, Adobe, Salesforce Marketing Cloud, Khoros, Meta, Google, TikTok
Responsibilities
Lead strategic technical relationships and act as primary advisor on platform architecture; translate marketing KPIs into Sprinklr configurations; own end-to-end adoption lifecycle and conduct workspace audits; coordinate cross-functional teams for technical challenges and new module rollouts; deliver stakeholder enablement and identify adoption blockers; serve as feedback loop to Product/Engineering; support growth teams with upsell opportunities
Seniority
Senior, hands-on IC
