Managed Services Consultant
Core
Manage and optimize Sprinklr platform configuration and deployment for enterprise clients to ensure continued success and value realization.
Role type
Managed Services Consultant (Enterprise Software Implementation)
Builds
Unified Customer Experience Management (Unified-CXM) platform configurations and client enablement
Domain
Enterprise software deployment, social media technology, customer experience management
Deliverable
client delivery
Required skills
Enterprise software deployment management, advanced computer skills, social media platform fluency, client enablement training, platform configuration optimization, business needs analysis
Preferred skills
CCaaS experience, social media management software experience
Technologies
Sprinklr platform, CCaaS solutions
Responsibilities
Manage and optimize configuration of onboarded Sprinklr clients, identify platform gaps and design appropriate solutions, ensure client users are trained on platform best practices, provide oversight on software deployment enablement, assist Sales and Success Teams with client health insights, support Services Directors on platform performance and functionality
Seniority
Individual Contributor, mid-level specialist