Managed Services Consultant - CCaaS
Core
Manage and optimize configuration of Sprinklr's Unified-CXM platform for enterprise clients to ensure continued success and value realization.
Role type
Managed Services Consultant (CCaaS)
Builds
Sprinklr Unified-CXM platform (Service, Social, Marketing, Insights suites)
Domain
Enterprise software / Customer Experience Management (CXM) / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise software deployment management, CCaaS implementation, platform configuration, client enablement training, solution design, platform optimization
Preferred skills
Social media technology expertise, social media management software experience, advanced computer skills
Technologies
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights
Responsibilities
Manage and optimize configuration of onboarded Sprinklr clients, identify platform gaps and design appropriate solutions, maintain platform relevancy according to business needs, train and educate client users on platform use and best practices, provide oversight on software deployment enablement, assist Sales and Success Teams with client health insights, support Services Directors on platform performance and functionality
Seniority
Mid-level, hands-on IC