Senior Manager, Relationship Management - Global Payments Network
Core
Facilitate strategic partner and merchant relationships across assigned territories in Mexico to support network retention and volume expansion for the Global Payments Network.
Role type
Senior Manager, Relationship Management
Builds
Joint account growth plans, new product introductions, and payment programs for Discover Global Network (DGN) merchants.
Domain
Financial Services / Payments
Required skills
Strategic consulting, relationship management, problem-solving agility, joint account planning, cross-sell identification, merchant escalation management, market trend analysis, CRM data management, revenue forecasting
Preferred skills
Technical payment processing, gateway integration, chip/NFC standards, digital commerce solutions
Responsibilities
Manage strategic multi-faceted account relationships within assigned territories or verticals in Mexico; Support development and implementation of joint account growth plans; Serve as the principal liaison for merchant escalation management; Conduct regular performance reviews and market trend analyses with account partners; Maintain accurate CRM data including account tracking, relationship mapping, and revenue forecasting
Seniority
Senior Manager, hands-on IC