Customer Success Manager
Core
Customer Success Manager for Mid-Market accounts, serving as the primary point of contact and orchestrating internal efforts for RingCentral's UCaaS, CCaaS, and Agentic AI platforms.
Role type
Mid-market Customer Success Manager
Builds
Customer retention, growth, and adoption of business communication and AI platforms
Domain
SaaS / Unified Communications as a Service (UCaaS) / Contact Center as a Service (CCaaS)
Required skills
Account ownership, stakeholder management (VP/C-suite), retention strategy, incident management, cross-functional collaboration, Salesforce proficiency
Preferred skills
Experience with AI-enabled productivity tools, executive briefing delivery
Responsibilities
Manage post-sale customer portfolio, maintain stakeholder matrices, drive product adoption, monitor support cases, lead incident communications, execute success plans and renewals
Seniority
Mid-level, hands-on IC