Sales Operations Manager
Core
Support RingCentral's Acquisition sales organization (BDR and Acquisition sellers) by managing forecasting, annual planning, territory design, quota setting, and lead routing.
Role type
Sales Operations Manager
Builds
Forecasts, annual operating plans, territory models, quota allocations, and lead routing logic for new-logo growth.
Domain
SaaS / UCaaS / Business Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Sales forecasting, territory/quota design, annual operating plan processes, lead routing logic, Excel/Google Sheets modeling, Salesforce, Tableau/Sigma/BI tools, analytical problem-solving, data-to-action translation
Preferred skills
LeanData, Chili Piper, SaaS/telephony/high-tech industry experience, AI workflow building (Claude/OpenAI)
Technologies
Salesforce, Tableau, Sigma, LeanData, Chili Piper, Excel, Google Sheets
Responsibilities
Own weekly sales forecasting cadence for Acquisition org; Support annual planning (target-setting, capacity modeling, headcount planning); Design and maintain territory models; Support quota setting methodology and allocation; Optimize lead routing logic and processes; Serve as business partner to sales leaders for ad hoc requests and analyses; Manage recurring reporting cycles (pipeline reviews, QBRs, executive reporting); Build dashboards for pipeline, bookings, and productivity trends; Support CRM data hygiene and workflow improvement; Partner cross-functionally with Finance, Deal Desk, Sales Enablement, and Marketing.
Seniority
Mid-to-Senior, hands-on IC
