Senior Delivery Consultant, Amazon Connect Center of Delivery Excellence
Core
Design, implement, and manage AWS cloud solutions and contact center integrations (Voice/Chat) for enterprise customers, acting as a trusted advisor to drive cloud adoption and business outcomes.
Role type
Senior IC cloud delivery consultant (contact center & generative AI focus)
Builds
Scalable, secure AWS cloud architectures and conversational AI solutions for enterprise clients
Domain
Cloud computing + Contact Center / Generative AI
Deliverable
production ML models | product features
Required skills
Cloud architecture, REST API development, Conversational AI framework design, Generative AI integration, AWS service proficiency, Solution implementation
Preferred skills
AWS Professional certifications, Pre-sales technical communication, Security/Compliance knowledge (HIPAA/GDPR), Infrastructure as Code (Terraform), Amazon Connect/Lex expertise
Technologies
AWS, REST APIs, NLX, Rasa, Dialogflow, Lex, Azure Bot Service, Terraform, Python, Amazon Connect, Amazon Lex
Responsibilities
Design and implement complex AWS solutions, Provide technical guidance and troubleshooting, Collaborate on requirements gathering and migration strategies, Act as trusted advisor on industry trends, Share knowledge via mentoring and creating reusable artifacts
Seniority
Senior, hands-on IC