Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Core
Design, implement, and manage AWS contact center solutions (Amazon Connect, Lex) and conversational AI for enterprise clients.
Role type
Senior Delivery Consultant (Cloud & Contact Center)
Builds
Scalable, secure AWS contact center architectures and NLP/NLU solutions
Domain
Cloud Computing / Contact Center Technology / Conversational AI
Deliverable
production ML models | product features
Required skills
Cloud architecture, Contact center technology platforms, NLP/NLU solution design, REST APIs integration, Enterprise-scale implementation
Preferred skills
AWS services proficiency, Security/compliance standards (HIPAA, GDPR), Automation/scripting, Generative AI integration, Prompt engineering
Technologies
Amazon Connect, Amazon Lex, Rasa, Dialogflow, Azure Bot Service, Terraform, Python, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation
Responsibilities
Design and implement complex AWS solutions, Provide technical guidance and troubleshooting, Collaborate on migration strategies, Act as trusted advisor on industry trends, Share knowledge via mentoring and training
Seniority
Senior, hands-on IC