Principal ProServe Cloud Architect - Connect, Amazon Connect Center of Delivery Excellence
Core
Designing and implementing tailored AWS cloud solutions for enterprise contact center transformations, focusing on pre-sales guidance and solution architecture.
Role type
Principal Cloud Architect (Contact Center & Conversational AI)
Builds
Enterprise-scale contact center solutions integrating telephony and conversational AI
Domain
Cloud Computing / Contact Center Technology / Conversational AI
Deliverable
production ML models
Required skills
Enterprise cloud architecture, Contact center platform leadership, NLP/NLU solution design, REST API integration, IT compliance and risk management, Agile/SDLC methodologies
Preferred skills
Generative AI integration in contact centers, Executive stakeholder management, Enterprise architecture frameworks (TOGAF/Zachman), Deep expertise in Amazon Connect and Lex
Technologies
Amazon Connect, Amazon Lex, Rasa, Dialogflow, Azure Bot Service, REST APIs, AWS services
Responsibilities
Design complex, scalable, and secure AWS solutions for customer business outcomes; Provide technical guidance during pre-sales and implementation; Collaborate with Account Managers and Delivery Teams; Act as a trusted advisor on industry trends; Share knowledge through mentoring and creating reusable artifacts
Seniority
Principal, hands-on IC with strategic influence