Senior Delivery Consultant - Amazon Connect, AWS Professional Services
Core
Senior consultant leading the migration, implementation, and optimization of enterprise contact centers to Amazon Connect within AWS cloud environments.
Role type
Senior Delivery Consultant (Cloud Migration & Contact Center Transformation)
Builds
Production-grade Amazon Connect solutions, reference architectures, and reusable artifacts for enterprise call center transformation.
Domain
Cloud Computing / Contact Center Technology / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Large-scale project management, cloud and on-premise integration, object-oriented software development, contact center technology architecture, enterprise IT architecture, contact center development
Preferred skills
Cloud or on-premises call center platform building, CRM/WFM application integration, Amazon Connect deployment, IT industry thought leadership, telecomm implementation and operations, DevOps for contact center platforms
Technologies
Amazon Connect, AWS Cloud, Avaya, Cisco, Genesys, Verint, NICE, Salesforce
Responsibilities
Collaborate with sales and support teams to enable partners and customers to build production-grade AWS environments for Amazon Connect; Define and deliver on-site Professional Services engagements including discovery workshops and custom solution engagements; Engage in projects integrating existing enterprise call centers into Amazon Connect across private and public cloud services; Provide guidance on people, organizational, security, and compliance aspects of cloud transformation; Coach customers and partner teams to achieve self-sufficiency.
Seniority
Senior, hands-on IC with strategic delivery leadership