Forward Deployed Engineer
Core
Embed into enterprise deployments to own technical delivery of integrations between Whippy and customer systems, operating at the intersection of APIs, telephony, databases, and AI workflows.
Role type
Senior IC backend engineer (enterprise integrations)
Builds
Production-grade integrations connecting Whippy with CRMs, ATS platforms, telephony providers, and internal enterprise systems
Domain
Enterprise contact center automation, AI workflows, distributed systems
Deliverable
production ML models
Required skills
Backend engineering, API integration, relational databases (Postgres), distributed systems design, debugging production systems, system observability, technical consulting
Preferred skills
Telephony systems, event-driven architectures, webhook-based systems, AI/LLM integrations, enterprise customer engagement
Technologies
Postgres, APIs, telephony providers, CRMs, ATS platforms
Responsibilities
Design and implement reliable data flows between Whippy and external platforms; Handle authentication, rate limits, retries, and failure modes in distributed systems; Debug and resolve non-trivial production issues across webhooks and external APIs; Translate ambiguous customer requirements into clear technical designs; Identify repeated patterns and convert one-off implementations into reusable connectors; Collaborate with product and engineering to push field learnings back into the platform
