Senior Channel Sales Engineer
Core
Technical voice and interface for Partner Sales & Business Development, ensuring solutions are technically sound and commercially viable while building trust with partners and customers.
Role type
Senior Channel Sales Engineer
Builds
AI-powered business communications solutions (AIR, AVA, ACE) for enterprise partners and customers
Domain
Cloud communications, UC, CX/Contact Centre, AI, Language Models, Mobility, IMS
Deliverable
production ML models | product features
Required skills
UC/CX/IMS/Mobility solutions expertise, API concepts, SaaS environment experience, VoIP/Mobile/IMS network architectures, VoIP/data networking protocols (SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH), network management and operations, consultative selling, solution design, RFI/RFP/RQ management, customer requirement analysis, competitive landscape knowledge, technical demonstrations, product innovation
Preferred skills
RingCentral UC & Customer Experience Portfolio knowledge, RingCX OEM partner experience
Technologies
RingCentral AIR, AVA, ACE, Broadsoft, Avaya, Zoom, Genesys, Cisco, Ericsson, Soft Switch, MGW, MGC, SBC, CPE
Responsibilities
Lead discovery sessions to identify business requirements, articulate benefits of RingCentral EX/CX portfolio for revenue and efficiency, cultivate relationships with partners and internal teams, provide technical leadership to sales teams, create sales collateral (playbooks, demos, TCO tools), deliver technical presentations and demos, support RFI/RFP/RQ processes, manage customer feature requests, represent company at industry events
Seniority
Senior, hands-on IC