SVP, Client Relations
Core
Leading organizational growth through strategic account management and team leadership for the mortgage servicing industry.
Role type
SVP, Client Relations (Strategic Account Management & Team Leadership)
Builds
Long-term client retention strategies and scalable engagement plans for large accounts
Domain
Mortgage servicing and real estate technology
Deliverable
client delivery
Required skills
strategic account management, team leadership and supervision, cross-functional collaboration, solution development, client advisory, performance management, resource allocation
Preferred skills
advanced degree, experience leading employees in multiple locations
Technologies
functional tools and infrastructure
Responsibilities
Lead and drive organizational growth through engagement and strategic account management; Manage and motivate a team including planning staffing and conducting performance reviews; Plan and execute scalable strategies for long-term client retention; Collaborate with support and professional services to meet strategic account objectives; Proactively lead strategic account planning process to develop mutual performance objectives and financial targets; Represent the company to build trust with accounts as a field expert; Serve as an adviser to clients and forecast/contribute to cross-selling initiatives; Ensure teams understand roles and responsibilities via clear communication of goals.
Seniority
Senior, hands-on IC with supervisory responsibility for a large staff