Director, Account Management, SME & Growth
Core
Lead account management teams to operationalize industry client resources introduced by sales, maximizing customer lifetime value and driving platform transaction volume and revenue.
Role type
Senior Director, Account Management
Builds
Scalable account management operations and industry-specific financial solutions
Domain
Global payments, cross-border finance, and embedded finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, strategic planning, cross-functional collaboration, data analysis, market insight, stakeholder management, performance tracking
Preferred skills
Experience in banking, cross-border payments, foreign exchange, or cross-border e-commerce
Technologies
None stated
Responsibilities
Lead client management teams to execute scaled operations; Develop retention and cross-sell strategies for specific client segments; Align team goals with company strategy to drive revenue; Collaborate with product teams to build industry-specific solutions; Monitor market trends and policy changes to drive business iteration
Seniority
Director, strategic leadership and team management
