Customer Success - Technical Account Manager
Core
Ensure enterprise customers get the highest possible value from Cohesity's AI-powered data security solutions by managing post-sales experience, technical issues, and adoption.
Role type
Senior Customer Success Manager (Technical Account Manager)
Builds
Customer adoption, retention, and expansion of data protection and security services
Domain
Enterprise Data Security, Backup, and Cloud Computing
Required skills
Data management principles, data governance, data center architecture, complex technical escalations, root cause analysis, business reviews, upsell identification, cross-functional collaboration
Preferred skills
Virtualization, storage, cloud computing expertise, onboarding/training customers, capacity monitoring, product roadmap ownership
Technologies
Cohesity platform, AI tools, data protection suites
Responsibilities
Lead post-sales customer experience including technical issues and adoption; Onboard new customers and educate early-stage representatives; Act as go-to resource for solving complex customer issues; Investigate client needs and advocate to internal stakeholders; Own customer success roadmap and track value delivered; Develop and manage Get Well Plans to return accounts to healthy state; Analyze usage trends and identify upsell opportunities.
Seniority
Senior, hands-on IC