Senior Technical Support Enginer

Cork - Ireland (Office)💼 Full-time🗓 2026-10-06 → 2026-10-07

Core

Provide timely resolution for data protection issues across traditional platforms, cloud, and databases for enterprise customers.

Role type

Senior Technical Support Engineer

Builds

Flawless support and powerful solutions for Cohesity's global enterprise customers

Domain

Data security, storage, networking, and virtualization

Deliverable

client delivery

Required skills

Enterprise technical support, storage/networking/virtualization environments, operating systems, system diagnostics analysis, debugging utilities (tcpdump, strace, wireshark), remote file access protocols (NFS, SMB/CIFS), data protection concepts (VMware, Commvault, Symantec, DellEMC, NetApp), performance analysis

Preferred skills

AI tool usage for productivity and workflow enhancement (via careerplan.io/jobs/R04831-senior-technical-support-enginer-at-cohesity)

Responsibilities

Investigate and troubleshoot technical issues, record customer interactions, collaborate with engineering and account management teams, develop reusable self-service solutions and knowledge base articles, provide feedback to improve product quality, manage workload for timely issue resolution

Seniority

Senior, hands-on IC

About Cohesity

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.