Enterprise Technical Support
Core
Enterprise technical support specialist resolving complex issues for large customers and unlocking AI usage within Notion's collaborative workspace.
Role type
Senior Enterprise Technical Support Specialist
Builds
White-glove support processes and systems for enterprise clients
Domain
SaaS / Enterprise Software / AI Tools
Deliverable
client delivery
Required skills
REST APIs, Single Sign-On (OAuth, SAML, SCIM), desktop application troubleshooting (Windows/macOS), server and client log analysis, bug reproduction and triage, AI tool adoption advisory
Preferred skills
Linux, NoSQL, MySQL, scripting languages (Python, Java, JavaScript, TypeScript)
Technologies
Notion platform, embedded partner applications, REST APIs, OAuth, SAML, SCIM
Responsibilities
Lead troubleshooting and resolution of advanced technical issues for enterprise customers, act as a bridge between customers and engineering teams by reproducing issues and filing bugs, create and scale support processes to improve efficiency, collaborate on internal knowledge and customer-facing documentation, participate in on-call rotation for high-priority issues
Seniority
Senior, hands-on IC