Senior Cloud Support Engineer

JP-Japan-Remote💼 Full-time🗓 2026-07-23 → 2026-09-25

Core

Senior Cloud Support Engineer managing customer issues, accelerating time-to-resolution, and ensuring platform stability using AI tools.

Role type

Senior IC cloud support engineer

Builds

Customer support outcomes and platform reliability

Domain

Cloud data platform support

Deliverable

client delivery

Required skills

SQL, RDBMS, cloud platforms (AWS/Azure/GCP), AI fluency, prompt engineering, semi-structured data handling, caching strategies, incident management, 24x7 support operations

Preferred skills

Snowflake experience, CI/CD automation, SRE workflows, distributed database knowledge, query optimization, cost management, high availability design

Technologies

Snowflake, AWS, Azure, GCP, SQL, JSON, XML

Responsibilities

Manage customer cases from triage to resolution; leverage AI for diagnostics and response drafting; collaborate with engineering on systemic issues; document solutions in knowledge bases; handle on-call rotations and shift schedules

Seniority

Senior, hands-on IC

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About Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset, who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowf