Senior Technical Account Manager - Germany
Core
Senior Technical Account Manager driving customer success, product adoption, and revenue growth for enterprise data security clients in Germany/Switzerland.
Role type
Senior Technical Account Manager (IC)
Builds
Customer success outcomes, product adoption, and recurring revenue retention
Domain
Enterprise Data Security / AI-powered Data Protection
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer advocacy, operational expertise, plan building, cross-functional collaboration, analytical skills, quality management, continuous operational improvement, risk management, account management experience, business operations expertise, strategy implementation
Preferred skills
Fluent French, AI tool leverage, critical account program management
Technologies
Cohesity platform, AI tools
Responsibilities
Increase customer lifetime value through advocacy and product evolution; Elevate customer experience via higher adoption and satisfaction scores; Ensure delivery on operational metrics (Health, Adoption, Renewal Likelihood, Upsell, Net Retention); Drive Customer Success practices for faster Time to Value; Collaborate with Account Teams to identify upsell opportunities; Engage with C-Level stakeholders; Capture and convey customer feedback for product improvement; Support customers with issue resolution and onboarding; Restore negative sentiment accounts via Critical Accounts Program; Report on voice of customer feedback.
Seniority
Senior, hands-on IC
