Associate, Customer Success Advocacy - New Grad
Core
Drive retention, loyalty, and growth for top customers by managing service delivery, resolving post-sales issues, and supporting pre-sales activities.
Role type
Associate Customer Success Advocate (New Grad)
Builds
High-speed connectivity services and programs for enterprise customers
Domain
Telecommunications / Network Infrastructure
Deliverable
client delivery
Required skills
Program management, cross-functional team leadership, contract analysis, revenue recognition assurance, pre-sales support, stakeholder communication
Preferred skills
Prince2 or PMP certification, matrix organization experience, influencing and negotiation
Technologies
N/A
Responsibilities
Conduct formal initiation of new programs, oversee successful delivery of services, develop project and resource plans, manage cross-functional virtual teams, support pre-sales bid and quote processes, analyze customer contracts, monitor customer indicators to resolve issues, act as quarterback for product challenges, mitigate factors affecting revenue recognition
Seniority
Associate, New Grad