IT Service Desk Analyst
Core
Deliver first-line and second-line IT support services, resolving hardware, software, network, and access issues for end users in a manufacturing environment.
Role type
IT Service Desk Analyst
Builds
Desktop and laptop computers, peripherals, mobile devices, and standard business applications
Domain
Manufacturing / Enterprise IT (via careerplan.io/jobs/R020630-it-service-desk-analyst-at-hexcel)
Required skills
Microsoft Windows, Microsoft 365, Active Directory, ITSM tools, ticketing systems, hardware troubleshooting, software troubleshooting, network troubleshooting, account administration, email administration
Preferred skills
CompTIA A+, Network+, ITIL Foundation, Microsoft certifications
Technologies
Microsoft Windows, Microsoft 365, Active Directory, ITSM platforms
Responsibilities
Monitor and manage tickets within the Service Management platform; Perform installation, configuration, and lifecycle support of desktops, laptops, and mobile devices; Administer user accounts, security groups, and system access; Execute routine operational maintenance including backups and software updates; Collaborate with global IT teams for problem resolution; Maintain technical documentation and knowledge base articles; Support employee onboarding and offboarding.
Seniority
Mid-level, hands-on IC