IT Infrastructure Engineer
Core
Support and maintain organizational computer systems, laptops, desktops, and peripherals for end users.
Role type
Tier 1/Tier 2 IT Helpdesk Technician
Builds
Stable IT infrastructure and user productivity
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, remote diagnostics, imaging, remote access, phone system support, Helpdesk software, Windows OS, MS Office, O365, network communications
Preferred skills
Microsoft/A+, Networking+ Certification
Technologies
Windows, MS Office, O365, Helpdesk software
Responsibilities
Configure, troubleshoot, and support desktops/laptops/peripherals/mobile phones; Provide support for Email, MS Office, enterprise applications, computer provisioning, VPN; Serve as Tier 1/Tier 2 point of contact for 7/24 Global Support process; Document knowledge in tech notes and articles; Log customer requests and update call tracking systems; Assist with installation and configuration of hardware/software within standards.
Seniority
Mid-level, hands-on IC