IT Helpdesk
Core
Provide first-line technical support for Windows workstations, laptops, printers, and peripherals while managing IT inventory and security tasks.
Role type
IT Helpdesk
Builds
Internal IT infrastructure and user support for a medical device company
Domain
Healthcare technology / Medical devices
Deliverable
infrastructure
Required skills
Windows troubleshooting, Microsoft 365, networking basics (TCP/IP, DNS, DHCP), Active Directory, Microsoft Entra ID, Intune, ticketing systems, endpoint security management
Preferred skills
CompTIA A+, Microsoft, or Google IT Support certifications
Responsibilities
Troubleshoot hardware, software, and network issues; prepare and configure computers for new employees; manage IT inventory and asset records; assist with endpoint security tasks; educate users on cybersecurity best practices
Seniority
Junior to Mid-level, hands-on IC (via careerplan.io/jobs/68-003-95-D64-it-helpdesk)