IT Support Technician
Core
Provide technical support, maintain IT systems, and troubleshoot hardware and software issues for approximately 400 employees.
Role type
IT Support Technician
Builds
IT systems, hardware, and software solutions for internal employees
Domain
IT Infrastructure / Enterprise Support
Required skills
Hardware troubleshooting, Software troubleshooting, Windows 10/11 administration, Microsoft Office proficiency, Ticketing system documentation
Preferred skills
Networking knowledge, Communication technologies experience (via careerplan.io/jobs/15-007-07-076-it-support-technician)
Responsibilities
Install, maintain, and update operating systems and applications; Diagnose and resolve hardware and software issues; Work with servers, backup systems, and communication networks; Document technical issues and solutions in the service desk ticketing system
Seniority
Mid-level, hands-on IC