Renewals Account Manager
Core
Drive customer renewals, retention, and recurring revenue growth by managing key customer relationships and mitigating renewal risks.
Role type
Senior IC Renewals Account Manager
Builds
Production software solutions for industrial enterprises (energy, infrastructure, chemicals, minerals)
Domain
Industrial software / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
renewal management, MEDDPIC strategy, enterprise account management, contract governance, cross-sell/upsell identification, Salesforce data management, stakeholder influence (VP/CTO/CIO level)
Preferred skills
complex portfolio management, global account experience, late renewal/churn analysis
Technologies
Salesforce, MEDDPIC
Responsibilities
Achieve renewal quotas and resolve escalated contracts; Develop strategic renewal plans using MEDDPIC; Identify cross-sell and upsell opportunities; Own end-to-end renewal lifecycle from engagement to contract closure; Maintain accurate Salesforce records and provide reporting on churn and late renewals.
Seniority
Senior, hands-on IC