Renewals Representative - Parchment
Core
Manage high-value and multi-product customer renewal accounts, executing tailored strategies to ensure retention and identify expansion opportunities.
Role type
Senior Account Management / Renewals Representative
Builds
Customer retention and revenue growth for education technology products
Domain
EdTech / SaaS
Deliverable
client delivery
Required skills
Strategic account management, complex negotiation, data analysis, process improvement, CRM expertise, cross-functional collaboration
Preferred skills
Experience with high-value accounts, subject matter expertise in quoting tools
Technologies
Salesforce, Gainsight, Clari
Responsibilities
Manage diverse portfolio of medium and large-scale renewal contracts, develop and execute tailored renewal strategies, lead renewal negotiations and pricing discussions, conduct accurate renewal forecasting, create and manage complex renewal quotes, track and report on key renewal performance metrics
Seniority
Mid-Senior, hands-on IC