Customer Success Manager, Thailand
Core
Manage a portfolio of enterprise accounts to drive faster value, stronger adoption, and better business outcomes from AVEVA industrial software solutions.
Role type
Senior Customer Success Manager (B2B SaaS/Industrial Software)
Builds
Customer success plans, adoption roadmaps, and expansion opportunities for energy, infrastructure, and industrial clients.
Domain
Industrial software, Process Manufacturing, Engineering & Construction, Oil & Gas, Utilities
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, stakeholder relationship building, onboarding and deployment coordination, adoption strategy, revenue expansion, project management, CRM proficiency, strategic and tactical thinking
Preferred skills
Process manufacturing or Engineering & Construction industry experience, AVEVA software product knowledge (E3D, PI System, InTouch, SCADA, MES, AIM, CONNECT), Oil & Gas/EPC/Utilities/Water sector expertise, multilingual ability
Technologies
Salesforce, Office 365, SharePoint, PowerBI, Workday, AVEVA E3D, PI System, InTouch, SCADA, MES, AIM, CONNECT
Responsibilities
Establish customer relationships and set deployment expectations; coordinate solution rollout and manage service budgets; define success plans and drive software adoption; identify and pursue new business revenue opportunities with Sales.
Seniority
Senior, hands-on IC