Customer Success Manager SEA
Core
Manage a portfolio of enterprise accounts to ensure adoption, deployment, and expansion of industrial software solutions for energy, infrastructure, and manufacturing sectors.
Role type
Senior Customer Success Manager (SEA)
Builds
Customer success plans, adoption roadmaps, and expansion opportunities for AVEVA software
Domain
Industrial software, Process Manufacturing, Engineering & Construction
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, stakeholder relationship building, onboarding, deployment coordination, adoption strategy, expansion sales support, project management, CRM proficiency, strategic thinking
Preferred skills
Process manufacturing industry experience, Engineering & Construction background, AVEVA product knowledge, Oil & Gas domain expertise, EPC experience
Technologies
AVEVA E3D, PI System, InTouch, SCADA, MES, AIM, CONNECT, Salesforce, PowerBI, SharePoint
Responsibilities
Establish customer relationships and set deployment expectations, coordinate solution rollout and services budget, drive software adoption through workshops and use cases, identify and pursue new business revenue opportunities
Seniority
Senior, hands-on IC