Senior Implementation Consultant
Core
Partner with enterprise customers to lead successful software implementations, drive adoption, and deliver an exceptional onboarding experience for a mobile-first work execution platform.
Role type
Senior Implementation Consultant (Customer-Facing)
Builds
Successful software deployments and customer adoption for industrial and frontline teams
Domain
Industrial operations, maintenance, and reliability
Deliverable
client delivery
Required skills
Complex project management, stakeholder management, change management, client relationship management, formal training delivery, business requirements definition, functional specification review, user training, deployment management, workflow recommendations, technology adaptability
Preferred skills
Manufacturing/industrial/maintenance domain expertise, professional certifications
Technologies
MaintainX, Autodesk Operations Solutions
Responsibilities
Manage complex, multi-phase software implementations; Lead customer interactions and communications throughout the implementation lifecycle; Serve as the client manager to understand business operations and manage expectations; Deliver formal training to client project team members and/or end-users; Provide knowledge transfer to internal team members; Track and communicate client issues and proactively troubleshoot problems; Manage multiple accounts, deadlines, and milestones; Demonstrate industry knowledge through workflow recommendations.
Seniority
Senior, hands-on IC