Customer Success Manager, SMB
Core
SMB Customer Success Manager driving activation, retention, and growth for construction, engineering, and manufacturing customers.
Role type
SMB Customer Success Manager
Builds
Sitemate's AI-powered field management platform (Dashpivot, Gearbelt, Sitemate App, Flowsite) for the built world.
Domain
Construction, Engineering, Manufacturing, Energy
Deliverable
production ML models
Required skills
Customer relationship building, Onboarding and activation, Workflow prescription, Adoption enablement, Account health monitoring, Growth opportunity identification
Preferred skills
Tech career early stage, Fast learning, Pragmatic problem solving, Stakeholder collaboration
Technologies
Salesforce, Loom, Dashpivot, Gearbelt, Sitemate App, Flowsite
Responsibilities
Own portfolio of SMB customers as main point of contact post-sale, Run onboarding and activation including setting success plans and training users, Prescribe best-practice workflows for operational use cases, Drive adoption through proactive check-ins and education, Monitor account health to prevent churn, Identify growth opportunities and escalate to Account Management, Act as internal voice of the customer to inform product priorities.
Seniority
Early career, hands-on IC
