Principal Customer Success Manager
Core
Accelerate customer time-to-value and adoption of AVEVA industrial software to achieve business goals and drive revenue expansion.
Role type
Principal Customer Success Manager (Commercial)
Builds
Customer success plans, deployment roadmaps, and strategic adoption strategies for AVEVA engineering solutions.
Domain
Industrial software / Process manufacturing
Deliverable
product features
Required skills
Project and program management, cross-functional collaboration, business goal identification, stakeholder education, workshop facilitation, revenue opportunity identification
Preferred skills
Process manufacturing industry experience, AVEVA engineering technologies expertise, English proficiency
Technologies
AVEVA E3D, AVEVA Engineering, AVEVA Unified Engineering, Cloud
Responsibilities
Establish customer relationships and set deployment expectations, define architecture and enterprise roadmaps with delivery teams, educate customers on use cases and drive software adoption, identify new business opportunities and collaborate with sales for revenue generation
Seniority
Principal, hands-on IC with strategic growth focus