Customer Solutions Manager
Core
Lead customer onboarding, adoption, and strategic partnership for hardware engineers and manufacturers integrating Boltline solutions.
Role type
Senior Customer Solutions Manager (B2B SaaS for Hardware Manufacturing)
Builds
Scalable onboarding programs, adoption frameworks, and self-service resources for engineering and manufacturing teams.
Domain
Aerospace/Defense hardware manufacturing and B2B SaaS integration
Deliverable
Client delivery
Required skills
Hardware manufacturing domain expertise, B2B SaaS customer-facing experience, MES/ERP/PLM system implementation, executive relationship building, process design, analytical thinking, consultative selling
Preferred skills
Aerospace/defense/energy industry familiarity, product management background
Technologies
MES, ERP, PLM
Responsibilities
Design and execute tailored onboarding programs, build adoption frameworks and playbooks, serve as a trusted advisor on manufacturing data flows, cultivate executive-level customer relationships, develop repeatable tools for scalability, surface customer insights to influence product roadmap, partner with cross-functional teams to deliver outcomes
Seniority
Senior, hands-on IC