Customer Success Manager
Core
Trusted advisor helping custom manufacturing customers realize value from cloud-based ERP software for architectural millwork and cabinetry.
Role type
Customer Success Manager (B2B SaaS)
Builds
Cloud-based ERP platform for custom manufacturers
Domain
Manufacturing / Construction Technology / SaaS
Deliverable
client delivery
Required skills
Customer success management, account management, consultative communication, CRM proficiency, project coordination, problem-solving
Preferred skills
Woodworking/millwork industry knowledge, CAD/CAM/ERP software experience, executive business review facilitation, implementation team partnership
Technologies
HubSpot, Salesforce, Microvellum, INNERGY Engineering
Responsibilities
Serve as primary post-implementation relationship owner, drive product adoption through strategic business reviews, monitor customer health and develop retention action plans, partner with technical support for issue resolution, identify upsell opportunities, collaborate with sales on renewals, capture feedback for product influence, maintain CRM metrics and account plans
Seniority
Mid-level, hands-on IC
