ServiceNow Pre-Sales Engineer
Core
Partners with sales teams to drive business growth by providing ServiceNow solution expertise, conducting discovery workshops, creating proposals, and demonstrating product value to prospective clients.
Role type
Pre-Sales Engineer (ServiceNow)
Builds
ServiceNow solution strategies, solution architectures, proof-of-concepts (POCs), and executive presentations
Domain
Enterprise Software / IT Service Management (ITSM)
Required skills
ServiceNow platform capabilities, solution proposal creation, customer discovery, RFP/RFI/RFQ response, business case development, ROI modeling, solution architecture, stakeholder engagement, digital transformation strategy
Preferred skills
CIS Certifications (ITSM, ITOM, HAM, SAM, CSM, HRSD), network of ServiceNow professionals and customers
Technologies
ServiceNow, AI, automation, workflow capabilities
Responsibilities
Conduct customer discovery sessions to understand business challenges and requirements; Develop ServiceNow solution strategies aligned with customer objectives; Deliver product demonstrations, proof-of-concepts (POCs), and executive presentations; Create solution architectures, effort estimates, and technical response documents; Assist in RFP, RFI, and RFQ responses; Engage with CIOs, CTOs, and executive stakeholders to align technology investments with business goals; Position ServiceNow AI, automation, and workflow capabilities to support digital transformation initiatives; Support expansion opportunities within existing customer accounts by identifying additional ServiceNow use cases
Seniority
Senior, hands-on IC
