ServiceNow AI Engineer
Core
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform, integrating machine learning and NLP into modules like ITSM and HRSD.
Role type
Senior IC ServiceNow AI Engineer
Builds
AI-powered case summarization, resolution recommendations, and conversational workflows on the ServiceNow platform
Domain
Enterprise IT Service Management (ITSM) and AI/ML
Deliverable
production ML models
Required skills
ServiceNow development, Machine Learning, Natural Language Processing (NLP), REST/SOAP integration, ServiceNow scripting (Business Rules, Client Scripts, Scripted REST APIs), Predictive Intelligence, Now Assist, CMDB, Discovery, ETL integrations
Preferred skills
ITIL Foundation, ServiceNow CSA, ServiceNow CAD
Technologies
ServiceNow, Virtual Agent, Performance Analytics, Now Assist, JDBC, ODBC
Responsibilities
Interface with stakeholders to gather requirements; Design and deploy AI-driven applications; Integrate ML/NLP solutions into ServiceNow modules; Manage application development lifecycle (coding, debugging, testing); Configure integrations via REST/SOAP; Promote update sets and data across environments; Remediate production incidents.
Seniority
Senior, hands-on IC
