ServiceNow AI Engineer
Core
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform, integrating machine learning and NLP into ITSM, ITOM, CSM, and HRSD modules.
Role type
Senior IC ServiceNow AI Engineer
Builds
AI-powered case summarization, resolution recommendations, conversational workflows, and predictive analytics solutions on the ServiceNow platform
Domain
Enterprise IT Service Management (ITSM) and AI/ML
Deliverable
production ML models | product features
Required skills
ServiceNow development and implementation, ServiceNow AI capabilities (Virtual Agent, Predictive Intelligence, Now Assist), REST/SOAP integration, ServiceNow scripting (Business Rules, Client Scripts, Scripted REST APIs), ETL integrations (JDBC, ODBC), CMDB and Discovery implementation
Preferred skills
ITIL Foundation, ServiceNow CSA and CAD certifications
Technologies
ServiceNow, Virtual Agent, Predictive Intelligence, Performance Analytics, Now Assist, REST, SOAP, JDBC, ODBC
Responsibilities
Interface with stakeholders to gather requirements, design and deploy AI-driven workflows, integrate ML/NLP solutions into ServiceNow modules, manage application development lifecycle, configure integrations, participate in UAT, remediate production incidents
Seniority
Senior, hands-on IC
