Partner Technology Architect - Autonomous Workforc
Core
Senior technical strategist driving partner growth for AI-powered autonomous workforce solutions in ITSM, ITOM, HRSD, and SPM.
Role type
Senior IC Partner Technology Architect (Autonomous Workforce)
Builds
Reference architectures, solution templates, demo environments, and operational workflow blueprints for partners.
Domain
Enterprise Service Management (ITSM, ITOM, HRSD, SPM) + AI/ML (AIOps, autonomous agents)
Deliverable
production ML models
Required skills
Pre-sales/solution architecture, ITSM/ITOM/HRSD domain expertise, competitive landscape analysis, executive stakeholder engagement, partner ecosystem management, AI-enabled operations use cases
Preferred skills
ServiceNow platform expertise, specific industry vertical transformation experience
Technologies
ServiceNow, BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft, Freshservice
Responsibilities
Co-create autonomous-operations architectures with partners, lead technical workshops with CIO/CHRO stakeholders, design architecture training programs, guide partners on competitive positioning, maintain expert-level knowledge of the ITSM/ITOM landscape
Seniority
Senior, hands-on IC
