Customer Success Manager (CSM) - MEA
Core
Manage a portfolio of enterprise accounts to ensure adoption, value realization, and growth of AVEVA industrial software solutions.
Role type
Senior Customer Success Manager (Industrial Software)
Builds
Customer success plans, adoption roadmaps, and expansion opportunities for manufacturing and energy clients.
Domain
Industrial software, Manufacturing, Oil & Gas, Mining, Power
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, stakeholder relationship building, onboarding and deployment coordination, adoption strategy, revenue expansion, project management, CRM proficiency, strategic and tactical thinking
Preferred skills
Manufacturing or services industry experience, AVEVA product knowledge (E3D, PI System, SCADA, MES, AIM), Oil & Gas/Mining/Power sector expertise, French language proficiency
Technologies
Salesforce, PowerBI, SharePoint, Office 365, Workday
Responsibilities
Establish customer relationships and set business goals, coordinate deployment architecture and services budget, drive software adoption through workshops and consulting, identify and pursue new business opportunities with Sales
Seniority
Mid-Senior, hands-on IC