Principal Customer Success Manager

United StatesFull-time$125k–$210k2026-09-17 → 2026-11-11

Core

Senior strategic partner to complex, high-value enterprise customers, driving value, influencing product direction, and establishing best practices.

Role type

Principal Customer Success Manager (Strategic IC)

Builds

Customer success plans, frameworks, playbooks, and strategic roadmaps for enterprise accounts.

Domain

SaaS / Enterprise Identity Management

Required skills

Strategic account management, executive relationship building, cross-functional collaboration, mentorship, data-driven insights, business acumen, problem-solving

Preferred skills

SaaS or enterprise software experience, familiarity with Salesforce/Gainsight, industry expertise

Technologies

Salesforce, Gainsight

Responsibilities

Own executive relationships and success planning for strategic accounts; Partner with customers to define success metrics and drive adoption; Lead cross-functional initiatives to scale best practices; Coach and mentor other CSMs; Represent Customer Success in product feedback loops.

Seniority

Principal, hands-on IC with mentorship responsibilities

About SailPoint

SailPoint is the leader in identity security for the modern enterprise. Founded in Austin in 2005, we are publicly traded, ranked #1 by revenue in identity governance and administration, named a 2026 Gartner Peer Insights™ Customers' Choice for IGA, and trusted by many of the world's largest and most regulated organizations. Our core values -- innovation, integrity, impact, and individuals -- guide how every SailPoint crew member shows up. As identity becomes the control plane for modern security, we are investing in the channels where our buyers actually make decisions.